Order Issues & Replacements
Order Issues & Replacements
Every order is quality-checked and shipped with tracking. All sales are final — we don't offer change-of-mind returns, which keeps our prices low and our dispatch fast.
Damaged, defective, or wrong item?
That's on us, and we make it right at no cost to you. If your order arrives damaged, defective, or isn't what you ordered:
- Email realtimefitness.co@gmail.com within 7 days of delivery
- Include your order number and a photo of the item
- We'll ship a free replacement — no need to send anything back
Order never arrived?
If tracking shows your order lost in transit, contact us and we'll reship it free or refund you in full.
Refund timing
Approved refunds are issued to your original payment method within 5–10 business days.
Questions? Reach us anytime at realtimefitness.co@gmail.com — we respond within 24 hours on business days.